Pre-Purchase Information

This English version is provided for information. The Turkish version is the binding text and prevails in case of any discrepancy, without prejudice to any mandatory consumer rights you have under the law of your country of residence.

The Seller’s identity and contact details, and the main characteristics, quantities, prices including taxes and the shipping fee of the products ordered, are shown specifically for your order in sections 1 and 2 of this form at checkout. This form is provided under Article 5 of the Turkish Distance Contracts Regulation so that you are informed before the contract is concluded, and it forms an integral part of the Distance Sales Agreement.

3. Buyer and Delivery Details

Your name, email, phone, delivery and billing address are the details you enter at checkout and are shown on screen with the agreement. Before confirming the order you can correct these details and your cart on the “Cart” and “Checkout” pages.

4. Payment

• Prices include VAT and all other taxes. The shipping fee and any cash-on-delivery fee or instalment interest are shown separately in the checkout summary before you confirm the order.
• Accepted means of payment are listed at checkout: credit/debit card (with 3D Secure, through a licensed payment institution or bank) and, when offered, bank transfer or cash on delivery for deliveries within Türkiye only. Instalments are only available for TRY payments.
• For orders placed from outside Türkiye, payment is collected in the currency shown (US dollars, euros or pounds sterling); any exchange-rate difference or foreign transaction fee charged by your bank is not set by us.
• By pressing “Place Order and Pay” you agree to pay for your order.

5. Delivery

• In-stock items are handed to the carrier within 3 business days and personalised embroidered items within 7 business days after payment is confirmed; if a longer preparation time is stated on the product page, that time applies. Delivery will in any case not exceed 30 days from our receipt of the order.
• Domestic shipments are made with contracted carriers (Kargonomi integration); international shipments are made through ShipEntegra with international carriers. Tracking details are shared by email and on the “My Orders” page.
• Countries and addresses we cannot ship to cannot be selected at checkout. For international shipments, customs duties, import VAT, charges and clearance fees that may arise in the destination country are not included in the price unless stated otherwise and are payable by the buyer.
• Details: Shipping and Delivery Policy.

6. Right of Withdrawal

• Period: You may withdraw from the contract within 14 days from the day you receive the product, without giving any reason and without penalty. You may also withdraw before delivery.
• How and where to notify: the return request form under “My Account > My Orders”; info@thebabiest.com; KEP: zeynep.metin.2@hs01.kep.tr; post: Zeynep Metin – The Babiest, Aydınlar Mah. Hürriyet Cad. No: 186/B Çankaya/Ankara, Türkiye. You may use the withdrawal form annexed to the Distance Sales Agreement or make any other clear statement.
• Sending back: You must send the product back, unused and if possible in its original packaging, within 14 days of your withdrawal notice.
• Carrier designated for returns: within Türkiye, the contracted carrier that delivered your order; a return code or instructions are sent to you after your return request. For returns from outside Türkiye, we tell you the return method and carrier after receiving your withdrawal notice.
• Return costs: If you send the product back with the carrier and method we designate, you are not charged for the return. If that carrier has no branch where you are, we arrange collection at no extra cost. If you choose another carrier, you pay for that shipment.
• Refund: The product price and, if you withdraw from the whole order, the shipping fee you paid for delivery are refunded within 14 days of the product being handed to the designated return carrier (or, if another carrier is used, of the product reaching us), to the means of payment you used, free of charge and in a single transaction.
• You are liable for any loss in value caused by handling the product beyond what is necessary to examine it.

7. Products without a Right of Withdrawal

• There is no right of withdrawal for personalised products embroidered with a name, initials, monogram, date or custom text, or made to your specifications (Turkish Distance Contracts Regulation, Art. 15(1)(b)). Products ordered without embroidery, choosing only a standard size, colour or model, remain subject to the right of withdrawal.
• There is no right of withdrawal for products whose protective packaging has been opened after delivery and whose return is not suitable for health or hygiene reasons (e.g. products that come into contact with the mouth, such as pacifier clips) (Art. 15(1)(ç)).
• Your statutory rights regarding defective products still apply to these products.

8. Defective Products and Complaints

If a product is defective, you may choose, under Article 11 of Turkish Consumer Protection Law No. 6502, to withdraw from the contract, obtain a price reduction, have it repaired free of charge or have it replaced; we bear the costs. For damaged, missing or wrong items, simply contact us with photos at info@thebabiest.com or +90 532 230 23 32 (weekdays 08:00–18:00, Türkiye time). You can send complaints through these channels; we aim to reply within 3 business days.

9. Disputes

Disputes may be brought, within the monetary limits announced each year by the Turkish Ministry of Trade, before the consumer arbitration committee where you live or where you made the transaction; above those limits, before the consumer courts after first applying to mediation as required by Article 73/A of Law No. 6502. Applications can also be filed through the Consumer Information System (TÜBİS) on e-Devlet. If you live outside Türkiye, any mandatory consumer-protection rules of your country of residence and your right to use its courts or out-of-court bodies remain unaffected.

10. Personal Data and Storage of the Contract

Your personal data is processed as described in our Privacy Notice (KVKK). Your order is confirmed by email; this form and the Distance Sales Agreement are sent to your email address together with your order details and kept for the period required by law. You can request a copy at any time from info@thebabiest.com.

11. Confirmation

By ticking the box at checkout you confirm that you have read this form, that you were informed of the above before the contract was concluded, and that you confirm this information electronically.