Ordering Guide

This English version is provided for information. The Turkish version is the binding text and prevails in case of any discrepancy.

This guide explains, under Article 3 of Turkish Law No. 6563 and Article 7 of the Regulation on Electronic Commerce Intermediary Service Providers and Electronic Commerce Service Providers, how a contract is concluded on the Site and how you can correct your details before ordering.

1. Ordering Steps

1. Choose your item: on the product page, select options such as size, colour and model. If you would like embroidery, enter the name or monogram and choose the font, design and thread colour; remember that personalised items cannot be returned under the right of withdrawal.
2. Add to cart and check: on the “Cart” page you see the items, quantities and choices; you can change quantities, remove items or apply a coupon.
3. Enter your details: on the “Checkout” page, enter your contact, delivery and billing details. Depending on the settings, you can create an account, sign in or continue as a guest.
4. See shipping and payment: the shipping fee and total amount (including taxes) are shown in the summary; choose your payment method.
5. Read and confirm the texts: the Pre-Purchase Information Form and the Distance Sales Agreement open with the details you entered. Confirm that you have read them by ticking the box.
6. Place your order: pressing “Place Order and Pay” creates an obligation to pay. For card payments you are taken to your bank’s 3D Secure screen.
7. Confirmation: after payment your order number is shown on screen and your order is confirmed by email.

2. Correcting Input Errors

• Before confirming the order, you can go back to the “Cart” page or use your browser’s back button to change items, quantities, options and embroidery details.
• All fields on the checkout page can be corrected before you confirm; the agreement window shows the details you entered.
• If you notice a mistake after ordering, tell us immediately at info@thebabiest.com or +90 532 230 23 32 with your order number, before the item is prepared or shipped. We correct details reported before embroidery starts free of charge.

3. Storage of and Access to the Contract

The Pre-Purchase Information Form and the Distance Sales Agreement are stored by us with your order record and sent to your email address together with your order details. The current general terms are always available from the links at the bottom of the Site, and you can request a copy of the text for your order from info@thebabiest.com. You can see your order history under “My Account > My Orders” or, without an account, on the Track Order page.

4. Language

The Site is available in Turkish and English. Contracts are concluded in Turkish; English texts are for information.

5. Privacy Rules

Our privacy rules are set out in the Privacy Policy, Privacy Notice (KVKK) and Cookie Policy.

6. Complaints and Dispute Resolution

• For complaints, please contact us first at info@thebabiest.com or +90 532 230 23 32.
• Within the monetary limits set each year by the Turkish Ministry of Trade, you can apply to consumer arbitration committees, also online through the Consumer Information System (TÜBİS) on e-Devlet.
• Above those limits, you can apply to the consumer courts after first applying to mediation.
• Apart from these, we are not a member of any alternative dispute resolution scheme. If you live outside Türkiye, the out-of-court bodies and courts available to you under the law of your country of residence remain available.