Shipping and Delivery Policy

This English version is provided for information. The Turkish version is the binding text and prevails in case of any discrepancy.

Last updated: 1 November 2026

1. Preparation Times

In-stock items: handed to the carrier within 3 business days after your payment is confirmed.
Personalised embroidered items: handed to the carrier within 7 business days, allowing for embroidery and final checks.
If a different preparation time is stated on the product page, that time applies. Delivery will in any case not exceed 30 days from our receipt of your order.
For bank transfers, the time starts when the payment reaches our account. Weekends and Turkish public holidays are not business days.
If an item cannot be prepared or will be late, we tell you within 3 days at the latest; you may then cancel your order and receive a refund within 14 days.

Shipments within Türkiye are sent as “Standard Shipping” with contracted carriers through the Kargonomi shipping integration. After dispatch, delivery usually takes 1–3 business days depending on the region.
The shipping fee is shown at checkout before you confirm your order. Standard Shipping is currently free; if this changes, the current fee is always shown at checkout.
When your order is shipped, the carrier and tracking number are sent by email. You can track it under “My Account > My Orders” or, without an account, on the Track Order page.

Shipments outside Türkiye are made through the ShipEntegra logistics platform with international carriers. The countries we ship to are listed in the country menu at checkout.
The shipping fee depends on the destination country and the number of items (a fee for the first item and an additional fee for each further item) and is shown at checkout before you pay. It is charged in the order currency (US dollars, euros or pounds sterling).
Transit time after dispatch varies by country, carrier and customs processing. The tracking number is shared by email.
To prepare and deliver your parcel, your name, address, phone, email and shipment contents are passed to ShipEntegra and the carrier, and are also used in the Turkish export declaration and the customs procedures of the destination country. Details: Privacy Notice (KVKK).

International parcels are exported from Türkiye under an electronic commerce customs declaration (ETGB). The declaration states the real description and sale value of the goods; we cannot declare them as a “gift” or under-declare their value.
Unless clearly stated otherwise at checkout, customs duties, import VAT or sales tax, other charges and the carrier’s clearance fees in the destination country are not included in the product and shipping prices and are payable by the buyer. They are set by your country’s rules and may be collected by the carrier before or on delivery.
Exemptions for low-value parcels differ by country and have recently been narrowed or removed in several places (e.g. the European Union and the United States). We recommend checking your country’s current rules before ordering.
If customs requests further documents or information, the carrier or we will contact you. If a parcel comes back to us because duties were not paid or it was not collected, we will contact you; how the resulting return shipping and customs costs are borne will be agreed with you to the extent permitted by law.

Check the outer packaging when you receive the parcel. If it is damaged, wet or opened, we recommend asking the courier to record this or refusing the parcel, and sending us photos.
We are responsible for loss and damage until the item is delivered to you or to a person you designate at your address.
If you are not available, the carrier will try again or hold the parcel at a branch. If it comes back to us after the holding period, we will contact you; if re-shipping costs extra, we will tell you in advance.
Please enter your delivery address completely and correctly. Send any address change before the item is shipped.

For return shipments, carriers and costs, see our Returns and Exchanges Policy.

Questions about delivery: info@thebabiest.com · +90 532 230 23 32 (weekdays 08:00–18:00, Türkiye time).