Returns and Exchanges Policy

This English version is provided for information. The Turkish version is the binding text and prevails in case of any discrepancy, without prejudice to any mandatory consumer rights you have under the law of your country of residence.

Last updated: 1 November 2026

This policy explains how to withdraw from a purchase, how returns and exchanges work, and your rights for defective products. The legal framework is Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation; details are in the Distance Sales Agreement.

1. In Short

You can withdraw within 14 days of receiving your items, without giving a reason.
After notifying us, you must send the items back within 14 days.
Returns made with the carrier and return code we designate are free of charge for you.
Your money is refunded to the original means of payment within 14 days after the item is handed to the return carrier.
Items embroidered with a name, monogram or custom text cannot be returned under the right of withdrawal; your rights for defective items always remain.

2. How to Withdraw

Tell us. If you have an account, open the order under “My Account > My Orders” and select the items in the “Return Request” form. If you ordered as a guest or the form is not shown, email info@thebabiest.com with your order number. You can also notify us by KEP (zeynep.metin.2@hs01.kep.tr) or post. You may use the withdrawal form annexed to the Distance Sales Agreement or any other clear statement.
Get the return instructions. We confirm receipt straight away and, for returns within Türkiye, send you the return code or shipping instructions.
Send the items. Within 14 days of your notice, pack the items so they are not damaged in transit, if possible with their original packaging, labels and any gifts/accessories, and hand them to the carrier we designate. The electronic invoice is enough; you do not need to include a printout.
Get your refund. Your money is refunded within 14 days of the items being handed to the return carrier.

If your order has not yet been shipped, simply contact us by email or phone to cancel; your payment is refunded within 14 days of your notice reaching us. For personalised items, cancellation may not be possible once embroidery has started; we will let you know.

3. Return Carrier and Shipping Costs

Within Türkiye: the carrier designated for returns is the contracted carrier that delivered your order (its name is in your shipping email and on the “My Orders” page). We pay the shipping for withdrawal returns made with this carrier using the return code or instructions we send you.
If the carrier has no branch where you are, we arrange collection from you at no extra cost.
If you choose another carrier or method, you pay for that shipment, and the refund period starts when the items reach us.
For defective, damaged, incomplete or wrong items, we bear all return costs.

4. Refunds

We refund the amount you paid for the returned items. If you withdraw from the whole order, the shipping fee you paid for delivery is also refunded.
Refunds go to the means of payment you used, in the same currency, in a single transaction and without any charge to you. For bank transfer or cash-on-delivery payments, we refund to a bank account in your name that you give us.
How long a card refund takes to appear depends on your bank. For instalment purchases the bank may refund through the remaining instalments or at once. For non-Turkish cards, exchange-rate differences depend on your bank.
For items bought at a discount, in a bundle or with a coupon, the refund is the amount actually paid for the item concerned.

5. Condition of Returned Items

You may handle and examine the items as you would in a shop, in line with their function and instructions, and are not liable for resulting changes. If items have been washed, used, stained, scented or had labels removed beyond such examination, we may claim the resulting loss in value. This does not take away your right to return them.

6. Items without a Right of Withdrawal

Personalised items: items embroidered with a name, initials, monogram, date or custom text, or made to a special design or size you specify (Turkish Distance Contracts Regulation, Art. 15(1)(b); likewise EU Directive 2011/83/EU, Art. 16(c), and UK Consumer Contracts Regulations 2013, reg. 28). Items ordered without embroidery in a standard size, colour or model can be returned.
Hygiene: items whose protective packaging has been opened after delivery, that come into direct contact with the mouth or skin and whose return is not suitable for health or hygiene reasons, e.g. pacifier clips (Art. 15(1)(ç)).

If an order contains both embroidered and non-embroidered standard items, you can still withdraw for the standard items.

7. Exchanges

For non-embroidered standard items, if you would like a different size or colour, you can return the item under your right of withdrawal and place a new order. If we can exchange directly depending on stock, just say so in your return request. Personalised items cannot be exchanged unless they are defective.

8. Defective, Damaged or Wrong Items

If an item does not match your order, the product description or the embroidery details you entered, or has a manufacturing fault, you can choose to withdraw from the contract, get a price reduction, have it repaired free of charge or have it replaced (Turkish Law No. 6502, Art. 11). This also applies to personalised items.
Simply send us photos at info@thebabiest.com or on WhatsApp (+90 532 230 23 32). Repairs or replacements are completed within 30 business days at the latest.
If the parcel is damaged on delivery, please ask the courier to record it before accepting the parcel; this helps but is not a condition for your rights.
An item embroidered incorrectly because of a spelling mistake in the details you entered is not defective. If we embroidered it incorrectly, we will remake it free of charge or meet your other chosen remedy.

9. Returns from Outside Türkiye

Before returning from outside Türkiye, please email info@thebabiest.com with your order number. We will tell you the designated return method and carrier (a return shipment created through ShipEntegra). We pay the return shipping for withdrawal returns made this way; if you use another carrier of your choice, you pay for it.
The customs declaration of the return parcel must state “returned goods”; please follow our instructions so that the item is not charged import duty again.
Customs duties, import VAT and the carrier’s clearance fees you paid in your country were paid to those authorities or the carrier and cannot be refunded by us; you may be able to reclaim them from the authority or carrier if your country’s rules allow.
Any wider rights you have under the mandatory consumer law of your country of residence are not affected.

10. Contact

For any question about returns and exchanges: info@thebabiest.com · +90 532 230 23 32 (weekdays 08:00–18:00, Türkiye time) · Aydınlar Mah. Hürriyet Cad. No: 186/B Çankaya/Ankara, Türkiye.